Dashboard
Thursday, June 5, 2026 — Live overview
Live data
Received Messages
2,847
across all channels today
WhatsApp
1,240
Email
842
Facebook
518
Web Form
247
+12.4% vs yesterday
SLA
184
23 past SLA
+8 since 1h ago
Open Tickets
621
tickets resolved
+18.2% vs yesterday
Closed Today
4m 32s
SLA target: 5 min
-0m 48s vs yesterday
Avg Response Time
4.3
out of 5.0 — 1,204 ratings
+0.2 vs last week
CSAT Score
Recent Activity
View allNew WhatsApp message from Carlos Mendoza
2m ago
Ticket #TK-2841 assigned to Sofia Reyes
5m ago
Ticket #TK-2838 closed by Diego Torres
11m ago
SLA breach on ticket #TK-2830 — Escalate now
18m ago
Email from Lucía Fernández
24m ago
Facebook message from Andrés Castillo
31m ago
Web form submission from Elena Vargas
45m ago
Agent Status
3 onlineSR
Sofia Reyes
online
8
tickets
DT
Diego Torres
online
11
tickets
VC
Valentina Cruz
busy
14
tickets
MH
Mateo Herrera
away
5
tickets
IM
Isabella Mora
online
9
tickets